The item I want is sold out. Are you getting any more in ?
We usually have a single piece of a particular product in a particular design. That is because of the unique nature of our products i.e they are all handmade. A product that has been sold out is usually not available immediately. However, we would request you to send us an e-mail mentioning the Code and we will try to get you the required product as early as possible and inform you about the availability.
About Crafts from India
Do you have a printed catalog?
Due to the unique nature of our products we do not maintain a printed catalog. We regularly update the website as fresh products and designs arrive in our stocks from the artisans. Of course, we do have a catalog for bulk buyers which is available on request .
Do you have a shop?
We have no physical shops/branches anywhere in the world except India . We stock our entire inventory in our warehouse with us. Inspecting our stocks in possible but we would request you to inform us of your proposed visit at least 2-3 days in advance .
Can I contact you by phone?
We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call centre, and we have built this lower cost into our prices passing the savings on to you. However, if you feel you need to contact us by phone, you can reach us by phone at anytime in the following numbers:
Do you wholesale?
Fax: 91-011-42470822 .
Yes, you can purchase wholesale from us. We have a separate website solely dedicated for our wholesale business. To access this website click here.
For corporate enquiries, please contact us at email@example.com .
What cards do you accept?
Payment Related Queries
We accept some of the major credit cards. They include Master, Visa, Amex and JCB cards. You can also send us your payment through various other options; online as well as offline.
What currency do you use?
All prices listed on our website are in US dollars ($). However, you can pay us in your local currency if you are using your credit card. You credit card statement will have to give details of your payment converted from US dollars to your local currency.
Can I pay by any other method?
We have various payment options – online and offline. You can have a look all of them by clicking here.
Is it safe to place my order using my credit card online?
We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
When will I be charged?
• Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
• Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
• Data Integrity – this checks the data being transferred to ensure it has not been altered
When you reach the final billing page and press 'Pay Now', our online payment gateway, Paypal , we will immediately contact your bank/card issuer for authorization to take payment from your account. Once payment is authorized, you will receive an e-mail within a few minutes confirming your order, and payment will be debited from your account shortly afterwards.
If the payment is not authorized by the bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why.
I am having trouble adding more than one item in my basket
I am having problems with your site
Due to the unique nature of our products; most of our products are available in a single unit only. We might have similar items in stock but never identical pieces. Of course, there are certain items where we have multiple pieces available in our inventory. Accordingly, when you place an order for those items you will be able to add more than one item to your basket.
I am told that my card has expired, even though the expiry date is in the future.
This occurs when the date set on your own PC is wrong. Please check that the date set in your PC is correct (double click on the time at the bottom right of your screen) and then try placing your order again.
When I place my order, a blank screen comes us showing ‘Code not found’
This problem occurs when the product has been sold and the image has not been replaced by us on the website. This is a very rare problem. If you ever encounter this problem immediately write back to us with the details. We will let you all details regarding its availability and offer you a certain percentage as discount the next time you place an order.